8×8.com helps to improve the quality of the customer service by evaluating agent customer interactions. The contact center call recording navigates to train new contact center agents and also save the recordings for compliance reasons or as a record of a phone transactions. The recordings are sorted for easy retrieval and playback from the authorized supervisor position. By the contact center call recording individual recordings can be played back or saved to disk. Online storage of recordings is offered in multiples of 30 days. A secure file transfer protocol site is ensured that it is provided to download recordings in bulk.